Charlotte Kimono

Please contact [email protected] to notify us of your return and we will give the instructions on how to return your merchandise. Please allow 3-5 days for processing. You can send your returns to: Women&Women Mithatpasa Caddesi Onur Mahallesi Manolya Sokak No:53/C Balcova Izmir TURKEY PO: 35330

The consumer must submit its request to cancel the order within 7 days via fax, telephone or e-mail to the Seller and the product in question must be unused within scope of the Distant Sale Contract provisions. Return policy of the Seller within scope of withdrawal right is stated on the Distant Sales Contract.

Do I pay shipping costs of my exchange and return transactions?

You are responsible for the return and exchange shipping costs.

Within how many days can I exchange and return my purchase?

After you submit your request to cancel the order within 7 days, you can exchange or return within 15 days from the delivery date of the items to the customer.

How long does it take the return my money?

When an order is cancelled or returned your money will be refunded within 7 to 10 business days after the returned products are received.